Client Agreement

Scope of Work

Please be sure to review your customized Scope of Work carefully before signing this agreement. The Scope of Work includes everything that is included in your website package including any work with additional systems (email marketing, Google Analytics, etc). By signing this electronic agreement you are agreeing to the terms outlined in the Scope of Work.

 

Timeline

All website builds unless otherwise specified are short-term engagements that get you a beautiful website up and running in 2 weeks! I create a timeline for each project that includes when your materials to me are due, when I will have a first iteration ready for you to review, and project completion date. You will receive Google calendar reminders for each milestone. Please refer to your Scope of Work document for dates.

This timeline is made so that I can optimize opportunities for you to provide changes, refinements and prevent the project from being delayed.

At the end of our time together, you will have a beautiful website that best reflects your unique brand and is optimized for it to grow for years to come!


Payment

The first 50% (non-refundable) is due to reserve your spot on my calendar. The remaining 50% is due upon completion of the site. Pricing may be subject to change due to changes in scope of the project (dictated by you).

You will receive all of my invoices through Wave, which is a secure third-party payment gateway.

You will be responsible for all hosting, domain, plus any potential charges for any 3rd party services you wish to use, such as Google G Suite, MailChimp and others which I will be happy to setup for you. 

Refunds: I do not offer any refunds for work already done but will be available to discuss any issues or concerns.


Other


Timeline delays

I hold myself to the milestone dates that I provide for you, but there are always exceptions. Delays may occur due to:

  • lack of communication and/or feedback from client
  • change in project scope (such as adding more pages or major design change requests after coding has been completed)
  • failure to pay deposit or provide materials on time

Additional fees for extensive delays: Unless otherwise stated, project turnaround time is expected to be about 2-weeks and no longer than 30 days maximum, and I budget my time accordingly. Projects that extend beyond 30 days due to untimely feedback and lack of responsiveness from the client will result in a fee of 10% of the total project price in order for the project to be continued. If the project then extends to 60 days, another fee of 15% of the total project price will be assessed to continue work. If the project extends to 90 days, the project will be terminated.


Mobile optimization

I design all of my sites with mobile in mind. That said, occasionally some elements do not translate well to mobile and we may need to be flexible about design changes to accommodate this.


Website hosting

You are responsible for securing access to your site for me. Unlike many designers/developers, I design the site in your own accounts so that you always have access to the work that I’m doing for you.

If you need help with securing the appropriate accounts and getting me the necessary login credentials, I’m happy to walk you through the process! However, you are responsible for reaching out to your hosting company if technical issues occur. (SquareSpace hosts its own sites, but you host a WordPress site on 3rd party hosts.) This is rare – particularly for new site builds – but it does happen!

If you need me to deal with your hosting company, I only work with SquareSpace, and Bluehost or SiteGround for WordPress sites. There will be a $50/hour charge for time that I spend speaking to the customer service department of any other hosting company.


Security

I do my best to make your website as secure as possible – however hackers are writing new code everyday and I cannot guarantee that your website will not be susceptible. Generally speaking, SquareSpace websites are more secure than WordPress sites because WordPress is an open-source platform that utilizes plugins encoded by different authors. By signing this agreement, you acknowledge that I cannot be held liable for any security issues experienced by SquareSpace, WordPress, or plugins that I have installed on WordPress websites.


Images, Content & Copy

While I can assist in these areas, I find that it is best for clients to source their own material.

Images: I do not source images as part of my regular packages. If you would prefer that I find photos for your site, this will be written into your project quote as a separate fee.

Graphics: Graphics (including infographics, text compilations, logos & favicons) are also not included in my packages. If you would like any of these services, these will be written into your project quote as separate fees. Please note that I am not actually a graphic designer. I can create basic logos, favicons and other site material (and my rates are cheap!) but if you are looking for something more sophisticated then you will need to work with a graphic designer. If you do not have a graphic designer to work with, I can connect you with someone that I work with regularly.

Copy: I do have a background in copy, editing & content-writing so I am happy to keep an eye on your copy as I place it into the site and to make small modifications or additions as make sense based on site design. If you need any text written, such as an About page, this needs to be discussed prior to the project start date and will be an add-on fee.


Collaboration

My process is collaborative! Please do your best to complete the Website Checklist I provide you with as this gives me the direction that I need to create a site you love.

Project timelines are dependent on your ability to provide copy, images and graphics at the start of the project date. If photos and graphics are in the works, that is acceptable – just let me know what is being made so I can create placeholders in the site design. Your feedback and direction on colors and fonts is also required if you have specific tastes in these areas. This is a fun, collaborative process that gives you the opportunity to participate in the design of a website that you love!

 

Instructional Use of Material

I teach classes on Skillshare and have my own online educational programs for DIY website builders, and occasionally I feature website I’ve worked on as examples in my educational materials. I also post websites I’ve worked on in social media and in blog posts. By signing this electronic agreement, you agree to having your website be a part of these instructional assets. If you do not wish for it to be included, please let me know and I will provide a custom contract to you.

 

Website Credit

By signing this agreement you agree to keep my credit “Website by W&W” in the footer of your website for as long as you are using my website design.